User Presentation: How the City of Norfolk, VA Streamlines Case Management

Alan LemusCase Management, Case Studies

User Presentation Part of the Laserfiche user presentation series, this interactive webinar showcases how enterprise content management is used in social services departments to streamline business processes. Mark Formella, Application Development Team Supervisor of City of Norfolk, demonstrates how to automate the handling of benefits case documentation, routing it to appropriate case workers, while storing and maintaining documents according to … Read More

Quicker Better Safer – Higher Education

Alan LemusCase Management, Case Studies

Today’s educational landscape is changing faster than ever before. Students and staff alike embrace mobile and social channels of communication. They demand instant, self-service access to information via the web. They believe that online processes can be both convenient and secure.