User Presentation: How the City of Norfolk, VA Streamlines Case Management

Alan LemusCase Management, Case Studies

User Presentation

How the City of Norfolk, VA Streamlines Case Management

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Part of the Laserfiche user presentation series, this interactive webinar showcases how enterprise content management is used in social services departments to streamline business processes.

Mark Formella, Application Development Team Supervisor of City of Norfolk, demonstrates how to automate the handling of benefits case documentation, routing it to appropriate case workers, while storing and maintaining documents according to the state’s retention schedule.

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